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Support results
Resolved case
NXB-GEN-611-006Resolved
Installation difficulty with NXB-GEN-611-006 Perimeter Guard Panel - mounting holes misaligned

Adjacent NXB-GEN-611-006 panels in the same run fit correctly. Resolution ... Resolution Steps Confirm the distance between the floor anchor bolts for the affected posts matches the ...

Resolved case
E-8112NXB-SNS-342-014Resolved
Erratic and Noisy Readings from NXB-SNS-342-014 Vibration Sensor

Symptoms Intermittent high-frequency spikes in data logs False positive predictive maintenance alerts Sensor data is noisy even when the robot is stationary ... Resolution Steps

Resolved case
E-7114NXB-GEN-631-007Resolved
Intermittent Faults on 631-007 Pressure Safety Mat Causing R-100 Cell Stoppages

Production line halts unexpectedly several times per shift. ... Resolution ... Resolution Steps Verified the safety controller was receiving the correct 24VDC signal from the safety mat ...

Resolved case
E-4502NXB-SRV-AC111-008Resolved
S-5 Robot Joint 4 Position Tracking Error - Encoder Fault

Symptoms ... Audible humming or vibration from the J4 motor Robot enters a hard stop during program execution Resolution ... Confirm proper 400VAC supply to the axis drive amplifier.

Resolved case
E-4502NXB-SRV-SD131-002Resolved
NexBot Drives SD131-002 faulting with E-4502 Overcurrent error on R-50 Joint 3

Robot halts production mid-cycle Drive displays error code E-4502 Fault occurs only during high-acceleration moves No mechanical binding on the affected axis ... Resolution Steps

Resolved case
E-2114NXB-GBX-732-004Resolved
R-50 Robot Joint 4 Overheating After Gearbox Oil Change with NXB-GBX-732-004

Symptoms Axis 4 over-temperature alarm Fault occurs during high-demand cycles ... Resolution ... After following the procedure, the robot was tested under full production load for ...

Resolved case
E-4502NXB-ROB-SA011-001Resolved
Positioning Inaccuracy and Vibration on Axis 4 of SA011-001 Robot Arm

Symptoms Excessive vibration on Axis 4 during high-speed rotation ... Resolution ... Specifically, the Position Loop Gain was slightly reduced to dampen the system's ... Resolution Steps

Resolved case
NXB-GEN-611-019Resolved
Mounting hole misalignment on Perimeter Guard Panel NXB-GEN-611-019

Symptoms ... Mounting hardware cannot be inserted Visible gap between panel frame and support post ... The resolution involved guiding the customer's maintenance team to correct the post ...

Resolved case
NXB-GEN-231-001Resolved
Simulation Mismatch: R-50 robot path deviates from physical robot execution after program transfer

Path deviation is most noticeable during non-linear (circular/spline) movements. ... Resolution ... 1. Connect to the physical R-50 controller using the NexBot Maintenance Tool software.

Resolved case
NXB-KIT-921-015Resolved
Inquiry on Preventive Maintenance Scope for NXB-KIT-921-015 on R-50 Robot

Inquiry regarding scope of a scheduled PM visit Questions about vision system calibration service ... This allowed both the standard PM and the advanced calibration to be performed in a ...

Resolved case
NXB-MNT-641-006Resolved
Mounting hole pattern mismatch for NXB-MNT-641-006 plate and R-100 robot

Unable to secure robot to the mounting plate. ... Measurements suggest a rotational or offset discrepancy. ... After guiding the customer to identify these markers and rotate the robot, all ...

Resolved case
E-4502NXB-GEN-631-008Resolved
Intermittent safety circuit faults from NexBot Safety 631-008 Mat in R-20 cell

PriorityHigh ... Controller logs an external safety input fault. Faults occur intermittently and unpredictably. Bypassing the safety mat input resolves the issue. ... Resolution Steps