Shop products and service

Browse the storefront

Use the global search page to compare products, knowledge resources, support cases, and insights for the same query.

Search API content

Result toolbar

345 matched results

Page 11 with more results available

Support results
Resolved case
E-2103NXB-SNS-311-006Resolved
Erratic Tz Torque Readings on NXB-SNS-311-006 Sensor

Intermittent spikes in Tz torque data Inconsistent application pressure in a polishing task ... Replacing the cable with a new high-flex rated equivalent (part number NXB-CBL-ECAT-HF-2M) ...

Resolved case
E-3115NXB-GEN-643-010Resolved
Positioning Inaccuracy and Vibration on 643-010 Linear Rail Track at High Speed

Track overshoots its final programmed position. Robot controller displays an 'External Axis Following Error'. ... Resolution Steps ... Select Axis 7, corresponding to the linear track.

Resolved case
E-3105NXB-SNS-812-001Resolved
Intermittent vision system faults after installing NXB-SNS-812-001 Sensor Mounting Bracket on R-50 robot

StatusResolved ... Symptoms Intermittent IO-Link communication faults from vision sensor ... Resolution ... This procedure ensures a rigid, vibration-resistant connection between the robot ...

Resolved case
NXB-TRN-911-001Resolved
Clarification needed on S-5 robot coverage in Operator Training Course 911-001

StatusResolved ... Uncertainty about the depth of S-5 model training ... Resolution ... The customer was satisfied with the clarification and is proceeding with scheduling ... Resolution Steps

Resolved case
E-3114NXB-CBL-512-011Resolved
Intermittent Bus Power Fault on C-10 Robot with NexBot Vision 512-011 Cable

StatusResolved ... The power indicator LED at the robot base flickers just before a fault. Physical manipulation of the bus power cable can trigger the fault. ... Resolution Steps

Resolved case
E-3104NXB-SNS-SD312-010Resolved
Erratic force readings from SD312-010 sensor during press-fit operation

Intermittent data dropouts to zero Robot controller logs an IO-Link communication fault Sensor status indicator is blinking amber instead of solid green ... Resolution Steps

Resolved case
E-4502NXB-ROB-MA012-010Resolved
MA012-010 J5 Axis Encoder Fault Preventing Operation

Drives will not enable after clearing the fault Resolution ... The system is now fully operational. ... Safely power down the robot and controller using the main disconnect and apply LOTO.

Resolved case
NXB-MNT-SRV-R20Resolved
Servo mounting bracket alignment issue after joint service on R-20 platform

Symptoms Uneven coupling gap appears after the bracket mounting bolts are snugged. ... Resolution Steps ... Run a low-speed motion test and confirm vibration returns to baseline after ...

Resolved case
NXB-CON-TLC-050Resolved
Fasteners loosening on R-10 wrist assembly despite using NXB-CON-TLC-050

Symptoms Significant loss of torque on critical fasteners after a short operational period. ... The resolution was to implement a mandatory cleaning and drying step into their standard ...

Resolved case
E-2103NXB-GEN-543-005Resolved
Failure of TPE Strain Relief Grommet on R-20 Robot Joint 3 Cable Pass-Through

Description ... Cable jacket shows signs of abrasion near the panel entry Resolution ... Resolution Steps Execute a complete Lockout/Tagout (LOTO) procedure on the robot controller and ...

Resolved case
E-3105NXB-GEN-ELC412-012Resolved
NXB-GEN-ELC412-012 Gripper experiencing intermittent grip force and dropping parts

Gripper drops parts intermittently during transfer. Inconsistent gripping force observed between cycles. ... Due to the stress placed on the drive mechanism from repeated stalling, it was ...

Resolved case
E-4115NXB-GBX-732-003Resolved
High Temperature Warning on R-50 J3 Axis After Gearbox Oil Change with NXB-GBX-732-003

StatusResolved PriorityHigh ... Controller displays intermittent E-4115 (Axis 3 Over-Temperature Warning) Audible whining noise from J3 gearbox during operation ... Resolution Steps