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Support results
Resolved case
E-8015NXB-CBL-541-001Resolved
Intermittent PROFINET communication loss after NXB-CBL-541-001 Cable Carrier installation on R-50 robot.

Robot controller logs E-8015 (Device Communication Fault) ... Resolution ... Resolution Steps 1. Perform a full LOTO (Lockout/Tagout) procedure on the robot cell and controller.

Resolved case
E-4502NXB-CBL-541-006Resolved
Excessive wear and cracking on NXB-CBL-541-006 cable carrier causing intermittent faults on R-100 robot

Loud grinding or popping noise during robot movement Robot controller logs error E-4502 ... The case was closed after the customer confirmed the new parts were installed and the ...

Resolved case
E-2103NXB-SRV-AC-030-AResolved
NexServo AC30 motor on R-20 Joint 4 shows intermittent position tracking errors and faults out.

StatusResolved ... Robot fails during homing sequence. Controller logs E-2103 (Position Encoder Signal Loss). Joint 4 position value jitters on the teach pendant. ... Resolution Steps

Resolved case
NXB-GEN-PNU411-012Resolved
PNU411-012 Pneumatic Gripper on R-20 robot losing grip pressure and dropping parts

StatusResolved ... Description ... Audible hissing sound from gripper body when actuated Noticeable reduction in gripping force Increased production line stoppages ... Resolution Steps

Resolved case
E-2103NXB-SNS-INC142-007Resolved
R-100 Robot Joint 4 Position Drift and Following Error Faults with INC142-007 Encoder

StatusResolved ... Controller logs frequent "Position Following Error" alerts for Axis 4. ... Resolution ... The system has been running for 48 hours post-repair with no recurrence of drift or ...

Resolved case
NXB-TRN-931-007Resolved
Scope Discrepancy with On-Site Commissioning Service NXB-TRN-931-007

StatusResolved ... Description ... Robot is calibrated but not running the required production sequence. Customer expectations do not align with the service delivered. ... Resolution Steps

Resolved case
NXB-GEN-833-013Resolved
Incorrect spacer dimensions in NXB-GEN-833-013 kit causing joint play in R-50 wrist

Description ... Audible chattering from wrist assembly during motion. Robot fails joint calibration routine. Measured components from kit are out of specification. ... Resolution Steps

Resolved case
E-3105NXB-SRV-AC111-006Resolved
R-20 Joint 4 Servo Motor Overheating and Faulting During Operation

Robot stops unexpectedly during its cycle Controller logs a motor overheat fault (E-3105) A faint grinding noise is heard from the joint before it faults ... Resolution Steps

Resolved case
E-4115NXB-GBX-PLN122-010Resolved
Excessive backlash and audible noise from PLN122-010 gearbox on R-50 Joint 4

PriorityHigh ... Inaccurate positioning at the end-of-arm tooling Excessive mechanical play/backlash in the joint Position deviation alarms on the robot controller ... Resolution Steps

Resolved case
E-4112NXB-SRV-MD132-006Resolved
Intermittent E-4112 Overcurrent Fault on Axis B of MD132-006 Servo Drive

StatusResolved ... Red 'FAULT' LED illuminated on the servo drive ... Resolution ... Resolution Steps Verified error logs to confirm E-4112 was isolated to Axis B of the target drive.

Resolved case
E-4511NXB-GEN-441-007Resolved
NXB-GEN-441-007 Rotary Deburring Tool - Spindle RPM unstable, causing poor finish quality

Symptoms ... Audible change in motor pitch during operation Spindle speed fluctuating below the commanded 10,000 RPM Intermittent E-4511 error on robot controller ... Resolution Steps

Resolved case
E-6215NXB-GEN-841-006Resolved
NXB-GEN-841-006 Parts Feeder causing inconsistent part orientation and robot pick failures.

Erratic vibration amplitude from the feeder bowl. Inconsistent part flow and orientation at the outfeed track. Associated robot (S-5) fails pick attempts. ... Resolution Steps

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