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Support results

Resolved case

E-6021NXB-CBL-NET533-001Resolved

Intermittent PROFINET Communication Loss with NET533-001 Connector on R-100 Robot

Robot stops mid-cycle with a communication fault. Controller logs PROFINET I/O device failure (E-6021). ... Re-terminating the connector with proper shield grounding and torquing it to the ...

Resolved case

E-4215NXB-SRV-MD132-010Resolved

MD132-010 Servo Drive faulting with E-4215 on an R-50 robot, Axis 2 unresponsive.

Error E-4215 (Drive Encoder Feedback Fault) on teach pendant. ... Resolution ... The unit was deemed unrepairable in the field and a replacement was dispatched. ... Resolution Steps

Resolved case

E-3104NXB-KIT-763-003Resolved

Incorrect Terminal Blocks in NXB-KIT-763-003 for C-10 Robot

Symptoms Replacement terminal blocks from kit do not fit C-10 controller PCB. ... Resolution ... The case was closed after the customer confirmed the new part was installed and the C-10 ...

Resolved case

NXB-GEN-823-002Resolved

Premature material failure of NXB-GEN-823-002 Splash Guard in a high-splash environment.

Symptoms ... Visible discoloration and yellowing of the polyurethane Material surface feels tacky to the touch Minor swelling observed near the main seal interface ... Resolution Steps

Resolved case

E-7104NXB-GEN-822-005Resolved

NXB-GEN-822-005 Robot Arm intermittently losing PROFINET connection

StatusResolved ... Description ... Robot freezes mid-operation PROFINET diagnostic LEDs on controller flashing red Requires controller reboot to restore connection ... Resolution Steps

Resolved case

E-4210NXB-SRV-MD132-015Resolved

Intermittent Overcurrent Fault on Axis 2 of R-50 Robot with MD132-015 Drive

The status LED on the MD132-015 drive flashes red. Fault is specific to Axis 2 and occurs under heavy load. ... The customer was advised to replace the faulty drive. ... Resolution Steps

Resolved case

E-8104NXB-GEN-241-008Resolved

NXB-GEN-241-008 I/O Module not detected by R-100 controller over EtherCAT

StatusResolved ... Robot controller does not discover the module during a bus scan. Controller teach pendant displays error E-8104 (EtherCAT Slave Not Found). ... Resolution Steps

Resolved case

E-4112NXB-GEN-333-006Resolved

Intermittent Fault on NexBot Drives 333-006 Safety Light Curtain Halting Production

Controller logs a safety circuit fault Light curtain receiver's status LED flashes red without obstruction ... Resolution ... The faulty unit was returned for failure analysis.

Resolved case

E-3105NXB-MNT-813-012Resolved

TCP definition error after installing NXB-MNT-813-012 Tool Adapter Plate

E-3105: Tool Frame Mismatch error End-effector fails to align with jigs and fixtures Resolution ... On the teach pendant, navigate to the Tool Frame configuration menu (e.g., SETUP > ...

Resolved case

E-4115NXB-ROB-LA013-010Resolved

Intermittent Position Tracking Fault on Axis 2 of LA013-010 Robot

System throws E-4115 (Axis Position Tracking Error) Visible vibration in the robot arm during J2 deceleration Fault occurs more frequently with heavier payloads ... Resolution Steps

Resolved case

E-6101NXB-GEN-233-005Resolved

Intermittent data loss from specific robots in Fleet Management Software dashboard

StatusResolved ... Data for specific robot groups is stale or shows a 'Disconnected' status. ... Resolution ... Resolution Steps Connect to the Fleet Management server host machine.

Resolved case

E-4511NXB-GEN-743-001Resolved

Fluctuating gas flow from 743-001 Shielding Gas Regulator causing weld porosity on R-50 cell

Severe weld porosity Flow meter reading on regulator is unstable and fluctuates ... Resolution ... The customer was also advised on proper cylinder changeover procedures to prevent future ...

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