Shop products and service

Browse the storefront

Use the global search page to compare products, knowledge resources, support cases, and insights for the same query.

Search API content

Result toolbar

345 matched results

Page 14 with more results available

Support results
Resolved case
E-4502NXB-GEN-PNU411-010Resolved
PNU411-010 Gripper Intermittently Fails to Close, Dropping Parts

StatusResolved ... Parts are being dropped mid-transfer Inconsistent gripping force ... Resolution ... Lock out and tag out all electrical and pneumatic energy sources for the robot cell.

Resolved case
E-4112NXB-GEN-MAG414-014Resolved
Intermittent Part Release Failure with MAG414-014 Gripper on R-50 Robot

Description ... Robot cycle is interrupted, causing a line stoppage. IO-Link communication status for the device intermittently drops. ... Resolution Steps ... None was visible.

Resolved case
E-4115NXB-GBX-HRM121-006Resolved
Positional inaccuracy and vibration in R-50 Joint 4 after NXB-GBX-HRM121-006 gearbox replacement

Audible humming or grinding noise from the affected joint ... Resolution ... Resolution Steps Power down the robot controller and perform a full LOTO (Lockout/Tagout) procedure.

Resolved case
E-4502NXB-GEN-441-008Closed
NXB-GEN-441-008 tool fails to communicate with C-10 controller after installation

Tool not recognized by controller Flashing amber status light on tool Unable to activate spindle via teach pendant No feedback signal from tool on I/O monitor ... Resolution Steps

Resolved case
E-4502NXB-SNS-311-006Resolved
Intermittent and noisy Z-axis torque data from NXB-SNS-311-006 sensor

StatusResolved ... Description ... Robot controller logs intermittent sensor communication errors. Precision insertion task failing due to incorrect force application. ... Resolution Steps

Resolved case
NXB-GEN-611-015Resolved
Installation issue with NXB-GEN-611-015 Perimeter Guard Panel alignment

Description ... Mounting bracket holes are offset from post holes Visible gap between panel edge and post Installation cannot be completed per instructions ... Resolution Steps

Resolved case
E-8409NXB-CBL-NET-002Resolved
Intermittent PROFINET communication loss on new R-20 robot installation

Symptoms Robot controller reports PROFINET communication loss Flashing red 'BF' (Bus Fault) light on the controller's PROFINET interface ... Resolution Steps ... None were found.

Resolved case
E-3105NXB-GEN-752-004Resolved
R-50 robot Joint 4 overheating after maintenance using NXB-GEN-752-004 Thermal Compound

High temperature alarm on a specific joint (J4) Robot performance is thermally throttled, reducing cycle speed Error E-3105 (Axis Overtemperature) is logged ... Resolution Steps

Resolved case
E-4502NXB-SNS-ABS141-003Resolved
Intermittent BiSS-C communication errors and position loss on R-50 Joint 4 with ABS141-003 encoder.

StatusResolved ... Description ... Symptoms Robot faults with an axis position tracking alarm. Controller logs 'E-4502: Serial Encoder Data Timeout' for Joint 4. ... Resolution Steps

Resolved case
E-7112NXB-GEN-441-011Resolved
NexBot Vision 441-011 Rotary Deburring Tool loses RPM under load

Spindle RPM drops significantly under load Loud chattering or vibrating noise during operation ... We also recommended the customer install a 5-micron coalescing filter regulator ...

Resolved case
NXB-SNS-341-005Resolved
NexBot 341-005 Thermal Camera providing intermittent, noisy image data

Symptoms Noisy thermal image with flickering pixels Inaccurate temperature readings, deviating by +/- 15°C False positives in automated quality control checks ... Resolution Steps

Resolved case
E-4511NXB-SNS-INC142-001Resolved
Positioning Inaccuracy and Jitter on R-20 Joint 4 with INC142-001 Encoder

Robot joint overshooting target position Visible jitter and vibration on a single axis ... Resolution ... Re-terminating the shield drain wire to the designated ground point resolved the ...