Shop products and service

Browse the storefront

Use the global search page to compare products, knowledge resources, support cases, and insights for the same query.

Search API content

Result toolbar

345 matched results

Page 15 with more results available

Support results
Resolved case
E-4511NXB-GBX-HRM121-004Resolved
Positioning Inaccuracy and Jitter on R-50 Axis 4 After HRM121-004 Gearbox Replacement

StatusResolved ... Fails standard position calibration routine Noticeable jitter during slow joint movements High-pitched whining noise from gearbox under load ... Resolution Steps

Resolved case
NXB-ROB-MA012-005Resolved
NXB-ROB-MA012-005 exhibits excessive vibration on Axis 5 during palletizing routine

Visible oscillation on wrist axes (5 and 6) Vibration is most prominent during deceleration ... The position loop gain was incrementally decreased, and the velocity feed-forward was ...

Resolved case
NXB-GBX-HRM-030Resolved
Backlash increase and indexing drift on NexBot Harmonic Gearbox HR-30

Symptoms Repeatable indexing drift near the end of the robot path. ... Resolution Steps ... After replacement, remaster the axis and verify placement repeatability against the original ...

Resolved case
NXB-CBL-542-009Resolved
Premature abrasion and wear on NXB-CBL-542-009 Cable Dress Pack on R-100 robot arm

Dress pack material has worn through in multiple locations Internal PROFINET cable is exposed ... Resolution ... Perform a full safety lockout/tagout (LOTO) on the R-100 robot cell.

Resolved case
E-3105NXB-GEN-712-002Resolved
Oil leak from J4 wrist axis on R-50 robot after replacing NXB-GEN-712-002 Shaft Seal

PriorityHigh ... E-3105 Joint Over-Torque fault during operation Slightly elevated J4 motor temperature readings in the logs Pooling of lubricant at the robot base ... Resolution Steps

Resolved case
E-3105NXB-ROB-TBL021-001Resolved
TBL021-001 Cobot Arm Intermittent EtherCAT Communication Loss and Faults

Symptoms ... Intermittent loss of connection to the robot controller ... Resolution ... Resolution Steps Power down the entire robot cell, including the controller and the TBL021-001 arm, ...

Resolved case
E-4115NXB-SRV-MD132-009Resolved
Intermittent Overcurrent Fault on R-50 Robot Axis 3 - MD132-009 Drive

Robot stops unexpectedly during operation Teach pendant displays 'E-4115: Drive Overcurrent (A3)' Fault follows the drive output channel when motors are swapped ... Resolution Steps

Resolved case
E-3115NXB-SNS-331-001Resolved
Intermittent detection failures with NXB-SNS-331-001 Inductive Proximity Sensor on conveyor line

Robot controller logs a process timeout error Sensor status LED flickers or remains off when target is present Production line stoppage due to missed detection ... Resolution Steps

Resolved case
E-4103NXB-SNS-322-002Resolved
NexBot Drives 322-002 3D Vision Camera losing EtherNet/IP connection with C-10 controller

Symptoms Intermittent loss of communication between camera and robot controller ... Resolution ... The issue was resolved by assigning the NexBot Drives 322-002 3D Vision Camera a new, ...

Resolved case
NXB-SNS-812-006Resolved
Fitment Issue with NXB-SNS-812-006 Sensor Mounting Bracket on C-5 Robot

Description ... Symptoms Bracket mounting holes do not align with robot arm's tapped holes. ... Resolution ... The customer confirmed they could adjust their application to use Joint 5 and ...

Resolved case
NXB-TRN-911-006Resolved
Certificate of Completion Not Issued for NexBot Drives Training Course 911-006

Course status shows 'Completed - Awaiting Certification' Final assessment shows a passing grade ... The certificate was successfully generated and populated in the user's portal.

Resolved case
E-7115NXB-GEN-MAG414-006Resolved
NexBot Drives MAG414-006 Magnetic Gripper intermittently fails to release parts

Symptoms ... Robot controller times out waiting for gripper release confirmation Production line stoppage ... 2. Used an IO-Link test device to connect directly to the MAG414-006 gripper, ...