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Support results

Resolved case

E-4502NXB-GEN-222-008Resolved

NexBot Safety 222-008 Teach Pendant unresponsive and causing controller error

Controller logs show repeated E-4502 error E-Stop button status light is not illuminated ... The customer was provided with instructions to install the new unit and verify system ...

Resolved case

E-4502NXB-GEN-712-005Closed

Lubricant Leak at J4 Axis on R-20 Robot, Suspected Seal Failure

Resolution The customer's diagnosis was confirmed. ... Follow facility-specific Lock-Out/Tag-Out (LOTO) procedures to safely de-energize the ... Ensure it is not installed at an angle.

Resolved case

NXB-KIT-762-002Resolved

Fitment issue with joint housing cover from NXB-KIT-762-002 on R-20 robot

Symptoms New joint housing cover from maintenance kit does not sit flush. ... Resolution ... The new joint housing cover from the NXB-KIT-762-002 then fit perfectly, allowing the ...

Resolved case

NXB-KIT-912-019Resolved

Inquiry Regarding Specific Content in 912-019 Advanced Maintenance Course for R-50 Series

Seeking detailed course syllabus Question about specific R-50 robot module coverage Inquiry about hands-on lab content Pre-enrollment content validation ... Resolution Steps

Resolved case

E-7121NXB-GEN-VAC413-006Resolved

Intermittent Vacuum Failure on VAC413-006 Gripper

StatusResolved ... Symptoms Fails to pick part intermittently Low or fluctuating vacuum pressure readings via IO-Link Gripper drops parts mid-transfer ... Resolution Steps

Resolved case

E-8401NXB-DRV-SD-048-AResolved

Intermittent Fault and Communication Loss on NexBot Servo Drive SD-48

PriorityHigh ... Symptoms Robot halts operation unexpectedly. Controller displays 'Drive Communication Fault' alarm. Status LED on the SD-48 drive flashes red. ... Resolution Steps

Resolved case

E-2234NXB-SRV-ACE-025-AResolved

Drive enable fault after replacing NexServo EcoLine AC25 on secondary transfer axis

Axis jogs at low speed during maintenance mode but faults in automatic mode. ... Resolution Steps ... Return the cell to automatic mode and confirm stable operation for at least 20 consecutive ...

Resolved case

E-4114NXB-SNS-ENC521-005Resolved

Intermittent Axis 4 Position Errors on R-50 Robot Following Encoder Cable Replacement with NXB-SNS-ENC521-005

StatusResolved PriorityHigh ... Symptoms Intermittent position tracking alarms on a single axis Robot hesitates or jitters during high-speed movements ... Resolution Steps

Resolved case

E-3114NXB-SNS-ENC521-008Resolved

Intermittent Encoder Position Faults on C-10 Robot Axis 5

StatusResolved ... Faults can be triggered by physically moving the encoder cable ... Resolution ... Resolution Steps Perform a full Lockout/Tagout (LOTO) procedure on the robot cell.

Resolved case

E-4502NXB-GEN-621-017Resolved

Intermittent Fault on 621-017 Door Interlock Causing Cell Stoppage

Description ... OSSD output LEDs on the interlock flicker. Intermittent production stoppages. Fault can sometimes be cleared by physically manipulating the door. ... Resolution Steps

Resolved case

E-8401NXB-CBL-531-012Resolved

Intermittent PROFINET Communication Loss on R-50 Robot with NXB-CBL-531-012 Connector

Robot enters a fault state and stops production Controller logs PROFINET device failure errors ... A replacement connector was dispatched to the customer. ... Resolution Steps

Resolved case

E-2103NXB-CBL-512-001Resolved

Intermittent DC Bus Under-Voltage Fault on R-20 with NXB-CBL-512-001 Cable

StatusResolved ... Controller logs a recurring DC Bus Under-Voltage error (E-2103). Fault is more prevalent during high-acceleration or full-extension movements. ... Resolution Steps

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