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Support results
Resolved case
NXB-KIT-R20-5000Resolved
Incorrect Timing Belt Supplied in NXB-KIT-R20-5000 Overhaul Kit

Symptoms New timing belt from kit does not fit J3 axis pulleys. ... Resolution ... The customer was advised to hold the incorrect part for a potential quality control ... Resolution Steps

Resolved case
E-8012NXB-GEN-622-010Resolved
Emergency Stop Device NXB-GEN-622-010 fails to reset on C-10 robot cell

StatusResolved ... Symptoms E-Stop button cannot be reset with twist-to-release action. ... Resolution ... The safety circuit was successfully reset and the C-10 robot cell was returned to ...

Resolved case
E-4514NXB-GEN-711-003Resolved
Premature failure of J4 wrist bearing (NXB-GEN-711-003) on R-100 robot causing position errors.

Visible vibration in the end-of-arm tooling during motion Loss of TCP accuracy and repeatability Resolution ... 1. Perform full Lockout/Tagout (LOTO) on the robot controller and cell.

Resolved case
E-2103NXB-CBL-531-013Resolved
Intermittent PROFINET Communication Failure on R-50 Robot Arm

Error E-2103 displayed on the teach pendant Unstable I/O status on the PLC side Resolution ... The robot has been running error-free through multiple production cycles since the ...

Resolved case
NXB-KIT-761-005Resolved
Incorrect Controller Fan in 4,000-Hour Maintenance Kit NXB-KIT-761-005 for R-50 Robot

Description ... Mounting holes on new fan assembly are misaligned with existing studs Electrical connector on new fan is incompatible with the robot's wiring harness ... Resolution Steps

Resolved case
E-4117NXB-GEN-233-002Resolved
UI Lag and Intermittent Robot Disconnections in Fleet Management Software 233-002

Robot status intermittently drops from 'Online' to 'Offline' on the main dashboard. The software UI becomes unresponsive when filtering data or opening robot detail ... Resolution Steps

Resolved case
NXB-KIT-R20-1000Resolved
Incorrect J5 Axis Seal provided in NXB-KIT-R20-1000 Maintenance Kit

The inner diameter of the new seal is visibly smaller than the original. Robot is stopped mid-maintenance and cannot be reassembled. Production line is down. ... Resolution Steps

Resolved case
E-2103NXB-SRV-PWR511-008Resolved
Intermittent Motor Power Fault on R-100 Robot After Cable Replacement

StatusResolved ... Controller displays E-2103 (Motor Power Phase Loss) error. ... Resolution ... The case was closed after confirming stable operation with the customer. Resolution Steps

Resolved case
E-4115NXB-GEN-752-002Resolved
Persistent Overheating Alarms on R-50 Joint 3 Axis Drive After Thermal Compound Replacement

Noticeable performance lag on Joint 3 before the alarm triggers. Resolution ... Resolution Steps ... Disconnect and carefully remove the Joint 3 servo amplifier module from the controller ...

Resolved case
E-4502NXB-GEN-332-006Resolved
NXB-GEN-332-006 scanner intermittently faults, causing emergency stops on C-10 workcell

Intermittent emergency stops CIP Safety communication fault Scanner status LED flashing red Controller logs error E-4502 ... The unit was deemed faulty. ... Resolution Steps

Resolved case
NXB-MNT-813-005Resolved
Alignment issues with NXB-MNT-813-005 Tool Adapter Plate on R-50 robot

StatusResolved ... M6 fasteners cannot be threaded into the flange by hand. Plate does not sit flush against the flange when one fastener is partially inserted. ... Resolution Steps

Resolved case
E-4115NXB-GEN-712-009Resolved
Premature failure of J4 axis shaft seal on R-50 robot leading to grease leak

StatusResolved ... Intermittent 'E-4115: Axis Over-Current' alarm on the controller. ... Resolution ... Perform a full Lock Out/Tag Out (LOTO) procedure on the robot controller and cell.

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