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Support
Premature wear and positioning faults on R-20 J3 axis after timing belt replacement

E-4502: Axis Position Tracking Error Visible fraying and dust on belt edges Resolution ... Resolution Steps Power down the R-20 robot and apply LOTO (Lockout/Tagout) procedures.

E-4502
Support
Inconsistent TCP after installing NXB-MNT-813-007 Tool Adapter Plate on C-10 robot

Tool center point (TCP) drift over time Positional inaccuracy during pick and place operations ... Resolution ... After re-installation, the TCP remained stable through 500 test cycles.

NXB-MNT-813-007
Support
Premature failure of Axis 4 timing belt on R-50 robot

Loud slapping or grinding noise from the J4 arm Visible black rubber debris inside the axis housing Inaccurate arm positioning and failure to complete path ... Resolution Steps

E-3114
Support
Inquiry Regarding Scheduling and Scope of PM Plan NXB-KIT-921-013 for R-50 Robot

Lack of response from scheduling portal or regional team. ... Resolution ... The customer has confirmed the scheduled date and is satisfied with the defined scope of work. Resolution Steps

NXB-KIT-921-013
Support
NXB-SNS-322-010 3D Vision Camera providing corrupted point cloud data

Robot fails to pick parts correctly Controller displays vision system fault E-4112 ... The symptoms, including the corrupted point cloud data, are consistent with a ... Resolution Steps

E-4112
Support
Positioning errors on R-50 Joint 3 after replacing timing belt NXB-GEN-721-004

Visible vibration in Joint 3 assembly Audible high-pitched whining from the joint motor/gearbox Inaccurate tool center point (TCP) after repeated movements ... Resolution Steps

E-2103
Support
Intermittent EtherCAT Communication Loss on R-20 with NXB-CBL-NET533-003 Connector

StatusResolved ... System halts with error code E-8401 Failures correlate with high-vibration robot movements Replacing the fieldbus cable did not fix the issue ... Resolution Steps

E-8401
Support
Intermittent Safety Circuit Fault on Cell 4, NXB-GEN-621-006 Door Interlock Suspected

StatusResolved ... Fault occurs randomly when the cell door is confirmed to be closed. ... Resolution ... Tested the supply voltage at the NXB-GEN-621-006 terminals and confirmed a stable 24.1 ...

E-8114
Support
Inquiry Regarding Course Materials for NexBot Safety Training Course 913-008

Digital course materials not received post-training Attendees unable to access reference documents Emails with links not found in inboxes or spam folders ... Resolution Steps

NXB-TRN-913-008
Support
Unable to enroll operators in NexBot Safety Training Course 911-012

Unable to assign purchased course licenses to multiple users ... Resolution ... We also confirmed that the NXB-TRN-911-012 course content is dynamic and instructed the ... Resolution Steps

NXB-TRN-911-012
Support
Misalignment of NXB-GEN-611-002 Perimeter Guard Panel during new cell installation

Description ... Symptoms Panel does not align with mounting holes on support posts. ... Resolution ... By ensuring each post was perfectly vertical, the panels could be installed without ...

NXB-GEN-611-002
Support
NXB-GEN-441-008 Rotary Deburring Tool experiences intermittent speed loss and stalls under load.

Spindle stalls completely during operation Inconsistent surface finish on deburred parts Robot controller registers excessive force or tool overload alarms ... Resolution Steps

E-4502