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Support results
Resolved case
E-3104NXB-ROB-MA012-011Resolved
Axis 4 Overheating Fault and Position Errors on NexBot Vision MA012-011

Teach pendant displays 'E-3104: Axis 4 Motor Over-Temperature' Axis 4 motor housing is hot to the touch Fault occurs under high-duty cycle with near-max payload ... Resolution Steps

Resolved case
NXB-KIT-753-005Resolved
Bond Failure and Incomplete Curing with NXB-KIT-753-005 Structural Adhesive on C-10 Robot

StatusResolved ... Component detached under minimal operational load Bonding surfaces show tacky adhesive residue Failure occurred on a C-10 robot motor housing ... Resolution Steps

Resolved case
E-3105NXB-GEN-PNU411-006Resolved
Intermittent Grip Failure and Part Drops with PNU411-006 Gripper on C-10 Robot

Gripper intermittently drops parts during transfer cycle ... Noticeable decrease in gripping force ... Post-maintenance testing confirmed that the hissing sound was eliminated and the gripping ...

Resolved case
NXB-GEN-823-002Resolved
NXB-GEN-823-002 Splash Guard fitment issue on R-50 robot J4 axis

Description ... Mounting points align correctly, but clearance is insufficient during operation. Audible scraping sound when jogging J4 axis near its software limit. ... Resolution Steps

Resolved case
NXB-GEN-713-001Resolved
Incorrect J3 Axis Shaft O-Ring in NXB-GEN-713-001 Kit for R-50 Robot

J3 Axis Shaft O-Ring from kit will not seat in groove New o-ring appears to be incorrect diameter for the application Preventive maintenance procedure is halted ... Resolution Steps

Resolved case
E-3115NXB-GEN-MIG431-014Resolved
Inconsistent wire feed and weld porosity with MIG431-014 Torch on R-100 robot

StatusResolved PriorityHigh ... Visible porosity in finished welds Increased weld spatter around the joint Robot controller logs 'Arc Start Failure' alarms ... Resolution Steps

Resolved case
NXB-KIT-912-008Resolved
Unable to Access Certificate and Materials for NexBot Safety Maintenance Training Course 912-008

Digital course materials are missing from user's training portal. User's profile does not reflect completion of the training course. ... Resolution Steps ... Confirm the assignment.

Resolved case
E-2103NXB-KIT-761-004Resolved
Incorrect System Battery Pack included in NXB-KIT-761-004 for R-50 Robot

Electrical connector on new battery pack is different from the original. ... Resolution ... The new battery resolved the fitment issue and allowed the maintenance to be ... Resolution Steps

Resolved case
E-2103NXB-KIT-R20-1000Resolved
Incorrect Encoder Battery in NXB-KIT-R20-1000 Causing E-2103 Fault

Controller displays E-2103 after maintenance Robot fails to home or jog ... Resolution ... The case was closed upon confirmation from the customer that the new battery resolved the fault.

Resolved case
E-4502NXB-GEN-712-005Resolved
Lubricant leak from J4 axis on R-20 robot, causing positioning faults.

Description ... Robot controller displaying error code E-4502 Audible whining noise from the affected joint Inaccurate tool positioning during operation ... Resolution Steps

Resolved case
NXB-TRN-931-005Resolved
Inquiry Regarding Scope of NXB-TRN-931-005 On-Site Commissioning Service

Description ... Customer expected application-specific programming ... Resolution ... A referral was made to our sales engineering team to scope and quote the required PLC ... Resolution Steps

Resolved case
NXB-GEN-611-016Resolved
Installation difficulty with NXB-GEN-611-016 Perimeter Guard Panel alignment

Standard mounting hardware cannot be inserted. Installation of the safety cell expansion is halted. ... The customer was provided with the part number to order the necessary brackets to ...