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Support results
Resolved case
E-2103NXB-GEN-MIG431-006Resolved
Inconsistent Wire Feeding and Excessive Spatter with MIG431-006 Torch on R-50

StatusResolved ... Excessive weld spatter Inconsistent wire feed speed Audible stuttering or popping from the arc Porosity and poor bead appearance ... Resolution Steps

Resolved case
NXB-TRN-913-007Resolved
Unable to access certificate and post-course materials for Advanced Programming Training Course 913-007

Symptoms User can log into the training portal successfully. Course dashboard correctly shows 'Completed' status. ... Resolution ... The user confirmed they now have full access.

Resolved case
E-3105NXB-GEN-721-006Resolved
R-20 Robot Exhibiting Positioning Errors After Timing Belt Replacement on Joint 4

Symptoms ... Overshooting target waypoints Audible high-pitched whine from the joint during rapid movement E-3105 (Position Tracking Fault) logged intermittently ... Resolution Steps

Resolved case
E-4502NXB-CBL-512-012Resolved
Intermittent PROFINET Communication Loss on R-50 Arm with NXB-CBL-512-012 Cable

Robot enters a faulted state during operation. Teach pendant displays 'E-4502: PROFINET Device Failure'. Intermittent loss of connection to safety I/O module. ... Resolution Steps

Resolved case
NXB-MNT-642-006Resolved
Vibration and alignment issues during installation of R-50 on NXB-MNT-642-006 Mount

StatusResolved ... Apparent misalignment of mounting holes between robot and mount. ... Resolution ... The robot now operates within its normal vibration parameters. Resolution Steps

Resolved case
NXB-CBL-541-010Resolved
NXB-CBL-541-010 Cable Carrier binding and showing premature wear on R-50 robot

Description ... Symptoms ... Visible polymer dust and shavings accumulating below the robot arm Cable carrier links appear to bind or catch instead of flexing smoothly ... Resolution Steps

Resolved case
E-4115NXB-GBX-HRM121-006Resolved
Excessive backlash and positioning errors on R-50 Joint 4 with HRM121-006 Gearbox

Audible clicking sound from gearbox during direction changes Robot overshoots target points by 1-2mm E-4115 (Position Following Error) alarm on controller ... Resolution Steps

Resolved case
E-4115NXB-GEN-622-008Resolved
NexBot Safety 622-008 E-Stop device fails to release on R-100 robot cell

StatusResolved ... Twist-to-release mechanism is non-functional. ... Resolution ... After installation, the new E-Stop was tested successfully, clearing the E-4115 error ... Resolution Steps

Resolved case
E-4502NXB-ROB-831-003Resolved
Sheared NXB-831-BLT Flange Bolt on R-20 Robot Joint 3, Causing Axis Fault

E-4502 (Axis Over-torque or Bind Detected) on teach pendant Visible sheared bolt on J3 axis flange Robot arm has physical 'slop' or looseness at the affected joint ... Resolution Steps

Resolved case
E-3114NXB-GEN-722-009Resolved
Positioning Inaccuracy and Vibration After Installing 722-009 Pulley/Sprocket Set on R-50 Arm

Intermittent TCP positioning errors (~0.75mm). High-pitched whining noise from Axis 4. ... Resolution ... The E-3114 faults ceased and the robot passed all subsequent calibration and ...

Resolved case
E-7441NXB-SNS-812-003Resolved
Vibration and alignment issues with NXB-SNS-812-003 bracket on R-20 robot arm

StatusResolved ... Symptoms Intermittent sensor faults during high-speed robot motion. ... Resolution ... After re-installation, the sensor assembly was rigid, and subsequent testing under ...

Resolved case
E-4115NXB-GBX-CYC123-006Resolved
Excessive backlash and audible noise from CYC123-006 Gearbox on R-100 J2 Axis

StatusResolved PriorityHigh ... Excessive positional deviation at the end-of-arm tooling. Intermittent 'E-4115 - Position Deviation Exceeded' faults. ... Resolution Steps

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