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Support results
Resolved case
E-4103NXB-ROB-MA012-001Resolved
NexBot MA012-001 Joint 4 Axis Following Error and Position Drift

PriorityHigh ... Visible position drift on Joint 4 when stationary ... Resolution ... The robot has since completed 2000+ cycles with no recurrence of the E-4103 error or ... Resolution Steps

Resolved case
E-8103NXB-GEN-221-006Resolved
Intermittent connection loss and screen flicker on NexBot Drives 221-006 Teach Pendant

Robot controller reports a pendant communication fault Production cycle halts unexpectedly Moving the pendant cable near the housing triggers the disconnect ... Resolution Steps

Resolved case
E-3105NXB-GEN-PNU411-001Resolved
PNU411-001 Gripper losing grip force and dropping parts on C-10 robot

Description ... Symptoms Inconsistent gripping force Parts being dropped mid-transfer ... Resolution ... Additionally, the customer was advised to inspect their upstream air filtration ...

Resolved case
NXB-MNT-641-006Resolved
Misalignment of mounting holes on NXB-MNT-641-006 Floor Mounting Plate for R-100 Robot

Installation of R-100 robot is blocked. Plate part number NXB-MNT-641-006 confirmed correct. ... After re-orienting the robot to the correct pattern, all mounting points aligned perfectly, ...

Resolved case
E-4214NXB-GBX-PLN122-008Resolved
Overheating and high torque alarms on R-50 J4 axis after gearbox oil change

Faint burning smell near the affected axis Robot motion was halted by system fault Resolution ... Perform a full lockout/tagout (LOTO) procedure on the robot controller and cell.

Resolved case
E-3115NXB-GEN-441-008Resolved
NXB-GEN-441-008 Rotary Deburring Tool exhibiting excessive vibration and inconsistent RPM

Excessive tool vibration under load Inconsistent rotational speed Poor surface finish on parts ... The customer was instructed on the proper procedure to safely swap the faulty unit ...

Resolved case
NXB-GEN-823-007Resolved
NXB-GEN-823-007 Splash Guard does not align with mounting holes on S-5 robot J3 axis.

Splash guard mounting holes are misaligned. ... Fasteners cannot be installed due to hole misalignment. ... The case was resolved after confirming the adapter plate allowed for successful ...

Resolved case
E-3115NXB-GEN-222-009Resolved
NXB-GEN-222-009 Teach Pendant touchscreen is intermittently unresponsive after software update.

Issue is intermittent and temporarily cleared by a power cycle. Physical jog keys and E-stop button function normally. ... The pendant now operates reliably. Resolution Steps

Resolved case
E-3105NXB-GEN-PNU411-009Resolved
PNU411-009 Gripper Intermittent Failure to Actuate on R-100 Robot

Symptoms Gripper fails to close on command Inconsistent gripping force, leading to dropped parts Controller displays EtherCAT tool communication error E-3105 ... Resolution Steps

Resolved case
E-4502NXB-GEN-643-005Resolved
Excessive Vibration and Positioning Errors on 643-005 Linear Rail at High Speed

Symptoms Audible chattering and vibration from the rail carriage above 1.2 m/s Robot end-of-arm tooling overshoots target coordinates by 3-5mm at high speed ... Resolution Steps

Resolved case
E-3114NXB-CTL-213-005Resolved
Intermittent EtherCAT Communication Loss on NXB-CTL-213-005 Controller

Robot motion becomes jerky before halting. Error E-3114 (EtherCAT Slave Not Responding) is logged in the system. Controller's 'BUS' LED intermittently flashes red. ... Resolution Steps

Resolved case
NXB-GEN-833-007Resolved
Suspected out-of-spec washers in NXB-GEN-833-007 set for R-50 installation

StatusResolved ... Symptoms ... Mounting bolts cannot be fully torqued to specification. A visible gap is present between the spacer and the robot base after initial ... Resolution Steps

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