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Support results

Resolved case

E-4114NXB-ROB-MA012-009Resolved

MA012-009 Robot Arm - Axis 4 Overcurrent Fault Under Load

Fault only occurs when handling payloads over 20kg. Axis 4 motor housing is excessively hot to the touch after a fault. ... Resolution Steps ... Reconnect the motor and encoder cables.

Resolved case

NXB-GEN-742-010Resolved

Premature failure and inconsistent weld quality using 742-010 Contact Tip and Nozzle Set

StatusResolved ... Contact tips wearing out in less than 4 hours Wire 'burnback' fusing to the contact tip Resolution ... Resolution Steps ... Customer confirmed settings were correct.

Resolved case

E-3105NXB-CTL-213-016Resolved

Intermittent EtherCAT communication loss with NXB-CTL-213-016 on R-50 robot

StatusResolved ... Axes 7 and 8 lose position and drift Status LED on controller NXB-CTL-213-016 flashes amber Fault occurs intermittently with no clear pattern ... Resolution Steps

Resolved case

E-4502NXB-GEN-332-008Resolved

Intermittent Faults on NexBot Safety 332-008 Scanner Causing Line Stoppage

Robot cell unexpectedly enters a safe-stop state. Safety scanner fault light is blinking amber. Error E-4502 displayed on the HMI, indicating 'Unstable Detection'. ... Resolution Steps

Resolved case

E-8104NXB-ROB-MA012-012Resolved

PROFINET Communication Loss on NexBot Safety MA012-012 After Controller Reboot

StatusResolved ... Symptoms Robot controller is unreachable via PROFINET from the master PLC. Teach pendant displays error 'E-8104: PROFINET Device Name Mismatch'. ... Resolution Steps

Resolved case

E-8104NXB-GEN-233-002Resolved

Intermittent Robot Disconnection in Fleet Management Software 233-002

Description ... Robot status flickers between 'Online' and 'Offline' ... Resolution ... This restored stable, real-time communication between the entire fleet and the ... Resolution Steps

Resolved case

NXB-MNT-813-003Resolved

Tool Center Point (TCP) calibration failure after installing Tool Adapter Plate NXB-MNT-813-003

StatusResolved ... Symptoms Repeated Tool Center Point (TCP) calibration failures. Tooling feels difficult to align with dowel pins on the adapter plate. ... Resolution Steps

Resolved case

E-4115NXB-SNS-ENC521-006Resolved

Intermittent Axis 5 Position Fault on R-50 Robot in Welding Cell

Description ... Controller displays error code E-4115 (Encoder Communication Fault). Fault is intermittent and occurs most frequently during complex J5 movements. ... Resolution Steps

Resolved case

NXB-GEN-611-007Resolved

NXB-GEN-611-007 Perimeter Guard Panel mounting holes misaligned with posts

Symptoms ... A consistent 5mm vertical offset is observed Installation of safety fencing is halted ... The customer had installed all brackets in the same orientation. ... Resolution Steps

Resolved case

E-8021NXB-CTL-212-017Resolved

NXB-CTL-212-017 Safety Controller showing PROFIsafe communication fault

Symptoms Robot cell E-Stop is active and cannot be reset Safety controller 'FAULT' LED is flashing red HMI shows 'PROFIsafe Communication Failure' alarm ... Resolution Steps

Resolved case

E-3112NXB-ROB-STD031-005Resolved

NexBot STD031-005 J2 Axis Overheating with E-3112 Fault and Position Drift

StatusResolved ... J2 arm segment is physically hot to the touch ... Resolution ... The unit successfully passed a 4-hour continuous operation test under full load without ... Resolution Steps

Resolved case

E-3104NXB-CTL-213-018Resolved

Intermittent Axis Jitter and EtherCAT Communication Loss on R-50 Robot Arm

Intermittent EtherCAT communication loss alarms Controller status LED flashes red during fault events ... The R-50 robot has returned to normal operation with no further issues.

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