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Support results

Resolved case

E-4502NXB-GEN-621-018Resolved

Intermittent Safety Circuit Fault on C-10 Assembly Cell - Suspected NXB-GEN-621-018 Failure

Production line stops unexpectedly Fault clears temporarily when interlock is physically manipulated Interlock status LED flickers instead of remaining solid ... Resolution Steps

Resolved case

E-4115NXB-GEN-241-012Resolved

Intermittent signal loss and communication fault on NexBot Safety 241-012 I/O Module

StatusResolved ... Input signals from connected sensors are lost ... Resolution ... A new NexBot Safety 241-012 Digital I/O Module (SKU: NXB-GEN-241-012) was installed, ... Resolution Steps

Resolved case

E-4502NXB-ROB-MA012-010Resolved

Positioning accuracy drift on J4 axis for MA012-010 robot

Description ... Visible position drift on the J4 (wrist twist) axis. ... Resolution ... The J4 axis servo motor assembly was replaced, which resolved the positioning drift ... Resolution Steps

Resolved case

E-3105NXB-GEN-MAG414-001Resolved

NexBot MAG414-001 Magnetic Gripper fails to release parts, causing line stoppage

Gripper remains magnetized after de-energize command Robot controller logs error E-3105 Causes production line stoppage ... Resolution Steps ... Voltage was stable at 24.1VDC.

Resolved case

E-4502NXB-KIT-762-009Resolved

J2 Axis Positional Inaccuracy and Servo Lag after R-100 Overhaul with NXB-KIT-762-009

Excessive mechanical backlash on J2 axis ... Failure to pass post-maintenance repeatability tests ... The robot was recalibrated and passed all diagnostic tests, clearing the E-4502 alarm.

Resolved case

E-2103NXB-SNS-342-007Resolved

Intermittent IO-Link Communication Failure with NXB-SNS-342-007 Vibration Sensor on R-100 Robot

Symptoms ... Vibration data is erratic or drops to zero in the monitoring software. Sensor status LED flickers intermittently. Production cycle halts unexpectedly. ... Resolution Steps

Resolved case

E-4110NXB-GEN-622-005Resolved

NexBot Robotics 622-005 E-Stop button is mechanically stuck in the pressed position

Twist-to-release mechanism is stuck and will not disengage. ... Resolution ... The new device was installed and tested, successfully clearing the E-4110 fault and ... Resolution Steps

Resolved case

NXB-TRN-SRV-ONLResolved

Certificate of Completion Not Available for Servo Motor Replacement Online Training (NXB-TRN-SRV-ONL)

Symptoms Course status remains 'In Progress' after all modules are finished. ... Resolution ... After the script was successfully executed, the course status was updated to 'Completed', ...

Resolved case

E-4115NXB-SRV-AC-030-AResolved

NexServo AC30 motor on R-20 Joint 4 showing intermittent position tracking error and overheating.

Increased motor temperature reported in diagnostics ... Resolution ... Resolution Steps 1. Power down the R-20 robot controller and perform Lockout/Tagout (LOTO) procedures.

Resolved case

E-6114NXB-SNS-322-007Resolved

Intermittent image artifacts and data loss from 3D Vision Camera 5MP

Corrupted or incomplete point cloud data. Robot controller logs GigE Vision frame timeout errors. ... The system has since been monitored for 48 hours under full production load with no ...

Resolved case

E-4502NXB-GEN-833-002Resolved

Increased vibration and positioning errors on S-5 J3 axis after installing NXB-GEN-833-002 set

Symptoms Increased audible vibration from Joint 3 Path deviation alarms during high-speed movements Positioning errors exceeding 0.5mm at the tool center point ... Resolution Steps

Resolved case

E-7014NXB-GEN-232-007Resolved

License Activation Failure for NXB-GEN-232-007 Simulation Software

Description ... Error message 'Unable to connect to license server'. Software remains in a 7-day trial mode. Offline activation option is not immediately obvious. ... Resolution Steps

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