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Support results

Resolved case

E-3115NXB-GEN-441-007Resolved

NexBot 441-007 Rotary Deburring Tool showing excessive vibration and inconsistent RPM

StatusResolved ... Visible chatter marks and poor surface finish on workpieces Audible whining noise from the spindle motor ... This indicates bearing wear. ... Resolution Steps

Resolved case

E-4511NXB-GEN-713-005Resolved

Incorrect Gasket in NXB-GEN-713-005 Kit Causing Fault on R-50 Robot

Minor lubricant seepage observed at the J4 axis housing seam Maintenance kit component does not match service manual specifications ... Resolution Steps ... Power on the robot system.

Resolved case

E-4115NXB-GEN-631-013Resolved

Intermittent safety fault from Pressure Safety Mat 631-013 in R-20 cell

StatusResolved PriorityHigh ... Safety controller indicates a fault on the safety mat input channel. No personnel or objects are on the mat when the fault occurs. ... Resolution Steps

Resolved case

E-4115NXB-SRV-STP113-001Resolved

STP113-001 Stepper Motor on S-5 Robot Losing Position on J3 Axis

PriorityHigh ... Audible 'clicking' or 'skipping' sound from the motor under high acceleration. ... Resolution ... These configuration adjustments brought the motor's operation back within its ...

Resolved case

E-4502NXB-ROB-CLR032-002Resolved

CLR032-002 SCARA Robot Z-Axis Following Error after Maintenance

Controller displays error code E-4502 (Axis 3 Following Error). ... Resolution ... Resolution Steps Power down the robot controller and engage the main disconnect LOTO (Lockout/Tagout) ...

Resolved case

E-7104NXB-SNS-322-005Resolved

Intermittent Point Cloud Data Loss and Freezing from NXB-SNS-322-005 Vision Camera

Symptoms Robot stops with a 'Vision Data Timeout' error. ... Resolution ... Additionally, proper grounding of the cable shield at the controller end was confirmed to ... Resolution Steps

Resolved case

E-2103NXB-GEN-MIG431-010Resolved

Intermittent Arc Failure and Overheating on MIG431-010 Welding Torch

Inconsistent arc stability Frequent burn-back, fusing wire to the contact tip Resolution ... Resolution Steps Power down and lock out the robot cell according to safety procedures.

Resolved case

E-4502NXB-ROB-LA013-008Resolved

Axis 2 Drive Fault on LA013-008 Robot Arm

Teach pendant displays error E-4502: Axis 2 Drive Communication Lost. Unable to jog Axis 2 manually. Red fault light illuminated on the robot controller cabinet. ... Resolution Steps

Resolved case

E-7104NXB-CTL-212-006Resolved

NXB-CTL-212-006 Safety Controller causing intermittent PROFIsafe communication loss

Symptoms ... PROFIsafe communication fault reported on the main PLC. ... Resolution ... The cell passed all subsequent functional safety tests and has been running without ... Resolution Steps

Resolved case

E-3105NXB-GEN-ELC412-014Resolved

ELC412-014 Gripper Unresponsive with IO-Link Communication Fault

Symptoms Gripper does not respond to open/close commands Status LED on gripper is blinking amber ... Resolution ... The gripper is now fully operational. Resolution Steps

Resolved case

E-7104NXB-GEN-332-016Resolved

NXB-GEN-332-016 Scanner Intermittently Faulting on PROFINET Network

Scanner status LED flashes red PROFINET communication fault logged by PLC ... Resolution ... Resolution Steps Connect a laptop to the service port of the NXB-GEN-332-016 scanner.

Resolved case

NXB-MNT-641-002Resolved

Hole Pattern Misalignment on NXB-MNT-641-002 Mounting Plate for R-20 Robot

StatusResolved ... Symptoms ... Unable to insert all M20 mounting bolts for the R-20 robot. Measured deviation of approximately 3mm on one of the four mounting holes. ... Resolution Steps

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