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Support results
Resolved case
E-8411NXB-CBL-NET533-009Resolved
Intermittent PROFINET Communication Fault on R-50 Robot with NET533-009 Connector

Unpredictable production stoppages. ... Cycle time delays followed by a system fault. Resolution ... Replacing the damaged connector with a new unit and tightening to the recommended ...

Resolved case
E-4502NXB-ROB-MA012-010Resolved
Positioning accuracy drift on J4 axis for MA012-010 robot

Description ... Visible position drift on the J4 (wrist twist) axis. ... Resolution ... The J4 axis servo motor assembly was replaced, which resolved the positioning drift ... Resolution Steps

Resolved case
E-3105NXB-GEN-842-002Resolved
Intermittent Motor Stall on NXB-GEN-842-002 Conveyor Section

Symptoms Conveyor motor stalls when a heavy part is placed on the belt ... Resolution ... The motor's integrated driver attempted to compensate by drawing more current, which ultimately ...

Resolved case
E-4502NXB-SRV-MD132-016Resolved
Intermittent Fault on Axis 2 of R-10 Robot, Suspected MD132-016 Drive Issue

StatusResolved ... The drive's 'COMM' status LED flashes red during the fault. Problem is intermittent and requires a full system power cycle to resolve temporarily. ... Resolution Steps

Resolved case
E-7105NXB-GEN-231-001Resolved
Path deviation between simulation and physical R-50 robot using 231-001 software

StatusResolved ... Description ... Symptoms Program path deviates on physical robot from simulated path. Simulation shows perfect path execution without errors. ... Resolution Steps

Resolved case
E-4115NXB-ROB-MA012-004Resolved
MA012-004 Robot Arm Overshooting Programmed Path on Joint 4

Inconsistent positioning during high-speed movements Visible vibration or 'judder' in Joint 4 ... 1. Power down the robot and controller following standard lockout/tagout safety procedures ...

Resolved case
E-4502NXB-SNS-ENC521-001Resolved
Intermittent Axis 4 Encoder Faults on R-20 Robot After NXB-SNS-ENC521-001 Cable Installation

StatusResolved PriorityHigh ... Symptoms Intermittent 'E-4502 Encoder Signal Degraded' alarm on controller Robot motion halts unexpectedly during operation ... Resolution Steps

Resolved case
E-4502NXB-SNS-SD312-004Resolved
Intermittent and noisy readings from SD312-004 Force Sensor

StatusResolved ... Baseline force value drifts when no load is applied. ... Resolution ... Resolution Steps Verified the sensor was properly mounted and torqued to the robot flange.

Resolved case
NXB-MNT-813-011Resolved
Mounting hole misalignment on NXB-MNT-813-011 Tool Adapter Plate for C-10 Robot

Symptoms Adapter plate mounting holes do not align with robot tool flange. ... Resolution ... Once the customer was instructed to use the inner mounting holes, the plate aligned correctly ...

Resolved case
E-2103NXB-GEN-643-004Resolved
Positioning Inaccuracy and Axis Fault on 643-004 Linear Rail Track

Symptoms ... Intermittent 'E-2103 - Axis 7 Position Lag Exceeded' fault. ... Resolution ... Resolution Steps Perform a full LOTO (Lockout/Tagout) on the robot controller and external axis ...

Resolved case
E-4502NXB-GEN-442-009Resolved
Inconsistent force application from 442-009 Sanding Tool on R-50 robot

Uneven surface finish on polished parts Tool fails to maintain consistent programmed pressure Intermittent 'Force Compliance Feedback Error' on robot controller ... Resolution Steps

Resolved case
E-4502NXB-GBX-HRM121-016Resolved
Excessive Backlash and Positional Errors on R-50 J4 Axis with HRM121-016 Gearbox

StatusResolved ... Audible high-frequency whining or grinding from the J4 joint. Palpable mechanical backlash in the J4 axis when motors are disengaged. ... Resolution Steps

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