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Support results
Resolved case
NXB-GEN-713-001Resolved
Incorrect J5 Axis Cover Plate Gasket in NXB-GEN-713-001 Kit for C-10 Robot

Gasket bolt holes do not align with axis housing Maintenance procedure halted ... Resolution ... The correct legacy gasket (P/N NXB-PRT-J5G-002) was identified and shipped to the customer ...

Resolved case
E-4502NXB-SRV-AC111-009Resolved
C-10 Robot Joint 4 Servo Motor (AC111-009) Intermittent EtherCAT Communication Loss

Symptoms Intermittent 'Drive Communication Lost' alarm on controller Robot C-10 halts mid-cycle Joint 4 position drifts slightly before faulting ... Resolution Steps

Resolved case
E-2103NXB-SRV-DC112-004Resolved
Excessive jitter and position tracking error on C-10 robot Joint 3 servo motor

Jittering motion during low-speed operation Controller displays 'E-2103 Position Tracking Error' ... Power down the robot controller and engage the safety lockout/tagout procedure.

Resolved case
NXB-KIT-762-009Resolved
Incorrect Pre-load Adjustment Shims in NXB-KIT-762-009 for R-100 J2 Axis

Symptoms Pre-load adjustment shims from kit do not match maintenance manual specifications. ... Resolution ... The replacement parts arrived the next business day, allowing the customer to ...

Resolved case
E-4502NXB-GEN-222-019Resolved
NexBot 222-019 Teach Pendant touchscreen unresponsive after firmware update attempt

Touchscreen is black and unresponsive Pendant fails to boot or show any display after power cycle ... The customer was instructed on the proper procedure to safely power down the ...

Resolved case
E-3105NXB-SRV-AC111-006Resolved
R-20 Joint 4 Servo Motor Overheating and Faulting During Operation

StatusResolved ... Controller displays 'E-3105: Axis Drive Over-Temperature' alarm. Audible humming or whining sound from the affected joint before failure. ... Resolution Steps

Resolved case
NXB-MNT-641-007Resolved
Bolt Hole Misalignment on NXB-MNT-641-007 Mounting Plate for R-50 Robot

Robot base does not align with mounting plate bolt holes. Unable to insert and tighten all mounting bolts. Installation process for new robot cell is halted. ... Resolution Steps

Resolved case
NXB-GEN-611-017Resolved
Received damaged NXB-GEN-611-017 Perimeter Guard Panel on delivery

Visible bend in the panel's steel frame Mesh is detached from the frame in one corner ... Resolution ... The customer was advised to dispose of the damaged panel according to their local ...

Resolved case
E-8104NXB-GEN-211-005Resolved
Intermittent EtherCAT Communication Fault on NXB-GEN-211-005 Main Controller

Controller's 'ECAT STATUS' LED flashes red Fault is temporarily cleared by a power cycle Resolution ... Perform a Lockout/Tagout (LOTO) procedure on the robot cell's main electrical ...

Resolved case
E-4110NXB-GEN-622-015Resolved
Intermittent E-Stop Fault on C-5 Robot Cell Using NXB-GEN-622-015

The physical E-Stop button (NXB-GEN-622-015) is not depressed when the fault occurs. ... Resolution ... Ensure the robot controller and related machinery are powered down using proper lock-out ...

Resolved case
E-4115NXB-GBX-PLN122-005Resolved
Excessive backlash and audible grinding from Joint 4 gearbox on R-100 robot

Symptoms ... Increased backlash measured at Joint 4 output flange. ... Resolution ... The robot passed all subsequent quality checks and has been returned to production. Resolution Steps

Resolved case
E-1012NXB-GEN-622-005Resolved
Intermittent safety fault linked to NXB-GEN-622-005 E-Stop on R-20 robot

Controller displays E-1012 (Safety Circuit Open) intermittently. ... Resolution ... Replacing the faulty E-Stop unit with a new NXB-GEN-622-005 resolved the issue ... Resolution Steps

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