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Support results

Resolved case

E-3105NXB-GEN-ELC412-006Resolved

NexBot Drives ELC412-006 Electric Gripper showing intermittent grip force failure

Inconsistent gripping force Failing to close to the programmed position Dropped parts during transfer Intermittent positioning alarm on robot controller ... Resolution Steps

Resolved case

E-4502NXB-CBL-531-005Resolved

Intermittent PROFINET Communication Loss at J4 Axis with NXB-CBL-531-005 Connector

Controller logs error E-4502 (PROFINET I/O Device Failure) Replacing the master cable does not solve the issue ... A pin depth inspection confirmed the anomaly. ... Resolution Steps

Resolved case

NXB-ROB-LA013-007Resolved

LA013-007 Axis 4 Drifting Position After Extended Operation

StatusResolved ... No error codes are generated by the controller. Re-mastering the robot provides a temporary fix. The issue results in misaligned pallet stacks. ... Resolution Steps

Resolved case

E-3104NXB-GEN-823-004Resolved

NXB-GEN-823-004 Splash Guard failing to prevent fluid ingress on R-50 robot J4 axis.

Guard's integrated gasket appears unevenly compressed upon removal. ... Resolution ... Resolution Steps Power down the robot controller and perform full Lockout/Tagout procedures.

Resolved case

E-3104NXB-GEN-922-010Resolved

Warranty Coverage Inquiry for R-50 Joint 4 Fault under Extended Warranty NXB-GEN-922-010

PriorityHigh ... Description ... Inability to jog Joint 4 Production line down ... The customer's active Extended Warranty (SKU: NXB-GEN-922-010) for robot R50-8812-C4 ... Resolution Steps

Resolved case

E-3104NXB-ROB-R20-050-AResolved

NexBot R-20 Axis 4 (J4) Following Error and Vibration

StatusResolved ... Error E-3104 (Axis 4 Following Error) on teach pendant. Audible grinding noise from the J4 gearbox assembly. Robot halts program execution. ... Resolution Steps

Resolved case

E-3105NXB-GEN-721-002Resolved

Premature Fraying and Debris from NXB-GEN-721-002 Timing Belt on R-50 Joint 4

StatusResolved ... Occasional axis position tracking alarms under load ... Resolution ... Resolution Steps Perform a full LOTO (Lockout/Tagout) procedure on the robot controller and cell.

Resolved case

E-3112NXB-GEN-231-014Resolved

NexBot Drives 231-014 Programming Software License not enabling 3D simulation features

Description ... Attempting to access advanced motion planning tools results in error E-3112. License Manager utility shows the NXB-GEN-231-014 license as 'Active'. ... Resolution Steps

Resolved case

E-8105NXB-TRN-932-003Resolved

Digital Twin Collision Anomaly in Virtual Commissioning Service NXB-TRN-932-003

The simulated Tool Center Point (TCP) appears to be offset from the intended pickup ... Resolution ... 1. Accessed the customer's project file within the NexBot Sim Pro environment.

Resolved case

E-4511NXB-GEN-841-008Resolved

NexBot Safety 841-008 Vibratory Bowl Feeder provides inconsistent part feeding

Vibration amplitude fluctuates without input changes Feeder intermittently stops cycling parts ... The customer installed the new module, recalibrated the feeder for the specific part ...

Resolved case

E-8104NXB-GEN-232-002Resolved

Simulation Mismatch: NexBot Drives 232-002 Cycle Time Inaccurate for R-100 Robot

Symptoms Simulated cycle time does not match physical robot performance ... Resolution ... Guiding the customer to accurately define the EOAT's mass and center of gravity in the simulation ...

Resolved case

E-4502NXB-SRV-STP113-008Resolved

S-3 Robot J4 Axis Position Fault - Motor NXB-SRV-STP113-008 Skipping Steps

Motor skipping steps under load Audible clicking or stalling noise from J4 axis Inaccurate final tool positioning Controller logging a position following error ... Resolution Steps

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