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Support results
Resolved case
E-6114NXB-SNS-322-009Resolved
NexBot Robotics 322-009 3D Vision Camera not transmitting point cloud data over EtherNet/IP

Vision software shows a 'Connected' status but no image or point cloud data is received. Robot controller logs a communication timeout error for the vision system I/O. ... Resolution Steps

Resolved case
E-3115NXB-GEN-332-001Resolved
NXB-GEN-332-001 Scanner intermittently trips safety circuit on R-50 workcell

Symptoms Robot cell enters a safety-stopped state without a visible obstruction. ... Resolution ... The issue was resolved by precisely redrawing the protective field to exclude the ...

Resolved case
E-4502NXB-GEN-741-008Resolved
Poor weld quality and inconsistent wire feeding with NXB-GEN-741-008 wire.

Visible porosity in the finished weld bead Arc instability and audible 'popping' ... The previous 0.9mm tip had worn to a larger internal diameter, causing poor ... Resolution Steps

Resolved case
E-4502NXB-SNS-SD312-006Resolved
Erratic Force Readings from SD312-006 Sensor on R-50 Polishing Cell

Force readings fluctuate wildly with no physical load Robot controller logs IO-Link communication errors Visible quality defects on polished workpieces ... Resolution Steps

Resolved case
NXB-KIT-912-014Resolved
Inquiry regarding syllabus and prerequisites for NexBot Drives Training Course 912-014

Customer expectation mismatch with course description Inquiry about course content depth Concern about training prerequisites ... Resolution Steps ... Case status updated to Resolved.

Resolved case
E-3112NXB-SRV-SD131-001Resolved
SD131-001 Drive on R-20 Robot Faulting with E-3112 Overcurrent Error During High-Speed Moves

Error E-3112 (Overcurrent) displayed on controller Fault occurs only during high-acceleration motion profiles ... Resolution ... The revised parameters resolved the fault entirely.

Resolved case
E-4115NXB-GEN-721-008Resolved
Positional Inaccuracy and Over-Current Fault on C-10 Joint 4 After Belt Replacement

Robot fails position repeatability check after warm-up. ... Joint 4 motor feels excessively hot to the touch. ... The issue was resolved by instructing the customer on the correct tensioning ...

Resolved case
E-4115NXB-SRV-SD131-003Resolved
Intermittent E-4115 Position Following Error on R-50 Robot, Joint 3 Servo Drive

Symptoms Drive faults with E-4115 (Position Following Error) Robot arm (J3) overshoots target position Production line stops require manual intervention ... Resolution Steps

Resolved case
E-2103NXB-SNS-ABS141-010Resolved
R-50 Robot Joint 4 losing absolute position after power cycle - NXB-SNS-ABS141-010 Encoder

Inaccurate positioning after startup Position tracking alarm on controller Resolution ... The faulty encoder was replaced with a new unit. ... The E-2103 error has not recurred.

Resolved case
E-4115NXB-GEN-MIG431-004Resolved
Intermittent Weld Porosity and Arc Instability with MIG431-004 Torch

Symptoms Visible porosity in the weld bead Audible arc sputtering and instability ... Resolution ... The customer's preventive maintenance schedule was updated to include a quarterly ...

Resolved case
E-3115NXB-GEN-841-004Resolved
Inconsistent Part Feeding and Jamming on 841-004 Vibratory Feeder After Part Changeover

Inconsistent feed rate, causing robot pickup misses. Parts are clumping together in the center of the bowl. ... 1. Disconnect and lock out power to the vibratory feeder controller.

Resolved case
E-4502NXB-CBL-512-008Resolved
Intermittent Bus Voltage Fault and PROFINET Disconnection on S-5 Robot

StatusResolved ... Intermittent loss of PROFINET network connection. Production line halts unexpectedly. Fault correlates with specific, high-flex robot movements. ... Resolution Steps