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Support results

Resolved case

E-4511NXB-CBL-NET533-008Resolved

Intermittent PROFIBUS Communication Fault on R-50 Robot with NET533-008 Connector

Description ... Bus Fault (BF) LED on the controller flashes red during the event. Wiggling the M12 connector at the robot base can temporarily restore the connection. ... Resolution Steps

Resolved case

E-4502NXB-ROB-LA013-004Resolved

LA013-004 Axis 4 Overshooting Target Position, Causing Repeatability Issues

Visible vibration or 'settling' motion on Axis 4 after stopping. ... Resolution ... Resolution Steps Power down the robot and controller using the main disconnect (LOTO procedure).

Resolved case

E-4502NXB-SRV-SD131-008Resolved

NexBot Safety SD131-008 drive faulting with overcurrent error on R-20 robot

Robot halts mid-motion, requiring a system reset Fault occurs primarily during rapid acceleration phases ... The resolution was to replace the faulty drive. ... Resolution Steps

Resolved case

E-4502NXB-ROB-SA011-008Resolved

NexBot SA011-008 Axis 4 (J4) Position Tracking Fault

Error E-4502 (J4 Position Tracking Error) displayed on teach pendant Audible high-pitched whine from the Axis 4 motor housing Inability to jog Axis 4 after fault ... Resolution Steps

Resolved case

E-4502NXB-CBL-NET522-006Resolved

Intermittent EtherCAT communication loss on R-50 robot arm

Robot halts unexpectedly during operation Controller displays 'EtherCAT Slave Communication Timeout' ... System requires a full restart to re-establish communication ... Resolution Steps

Resolved case

E-7114NXB-GEN-232-012Resolved

Virtual safety controller not responding to simulated I/O triggers in NexBot Safety 232-012

Symptoms Simulated robot does not stop when virtual light curtain is triggered. Virtual safety controller status remains 'Normal' despite I/O trigger. ... Resolution Steps

Resolved case

E-8111NXB-SRV-SD131-004Resolved

NexBot Robotics SD131-004 drive stuck in EtherCAT PRE-OP state after replacement

Symptoms Drive will not enter EtherCAT Operational (OP) state Status LED on drive is flashing red ... The resolution was to provide the customer with the updated ESI file package ...

Resolved case

NXB-GEN-821-006Resolved

Installation query for NXB-GEN-821-006 Joint Cover on R-100 robot

Description ... Uncertainty about correct installation torque values. ... Resolution ... Resolution Steps Follow all plant-specific Lockout/Tagout (LOTO) procedures before beginning work.

Resolved case

E-3115NXB-SNS-632-006Resolved

Intermittent false triggers from NexBot Drives 632-006 Collision Sensor Bumper on C-10 robot

Controller logs safety fault E-3115 False alarms occur without any physical impact on the bumper ... Confirmed the E-3115 error code in the robot controller logs corresponds to the safety ...

Resolved case

E-4502NXB-SRV-AC-030-AResolved

NexServo AC30 motor on R-20 Joint 4 exhibiting position drift and overheating under load

Description ... Symptoms ... Position drift after extended operation Intermittent fault codes halting production Audible whining noise from the motor under load ... Resolution Steps

Resolved case

NXB-CON-TLC-050Resolved

Fastener loosening on R-20 wrist assembly after application of NXB-CON-TLC-050 Thread Locking Compound

PriorityHigh ... Thread locking compound appears uncured or 'wet' upon disassembly. ... Resolution ... The customer was provided with the updated Best Practice procedure. Resolution Steps

Resolved case

E-3105NXB-GEN-211-006Resolved

Intermittent EtherCAT Communication Loss on R-100 Welding Robot

Teach pendant displays an EtherCAT bus communication error. Peripheral I/O modules become unresponsive. ... A replacement controller was dispatched under warranty. ... Resolution Steps

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