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Support results
Resolved case
E-4502NXB-SNS-INC142-006Resolved
R-50 Robot A4 Axis Position Fault - Suspected INC142-006 Encoder Failure

Symptoms ... Visible joint jitter before faulting Inaccurate robot TCP positioning ... Resolution ... After installation, the axis was re-mastered and the robot passed all positioning and ...

Resolved case
E-4502NXB-SNS-321-007Resolved
Intermittent EtherCAT communication loss with NXB-SNS-321-007 2D Vision Camera

PriorityHigh ... Description ... Robot controller reports communication fault. Production line stops intermittently. Camera status LED flashes red during failure. ... Resolution Steps

Resolved case
E-3104NXB-ROB-LA013-009Resolved
LA013-009 Axis 4 (J4) Overheating and Position Deviation Fault

StatusResolved PriorityHigh ... Robot halts mid-cycle with a position tracking error. Audible whining noise from the J4 gearbox assembly before faulting. ... Resolution Steps

Resolved case
E-6104NXB-SNS-342-005Resolved
Erratic and Spiky Readings from 342-005 Vibration Sensor on R-50 Joint 4

Intermittent data spikes in IO-Link process data Vibration readings do not correlate with robot arm movement Sensor occasionally drops from IO-Link master ... Resolution Steps

Resolved case
NXB-GEN-611-009Resolved
Damaged NexBot Robotics 611-009 Perimeter Guard Panel received in shipment

Symptoms Panel is visibly bent or warped Cannot be seated correctly in mounting frame ... A no-charge replacement order was processed and shipped via expedited freight to minimize the ...

Resolved case
E-7115NXB-GEN-333-007Resolved
Intermittent safety faults from NexBot Robotics 333-007 Safety Light Curtain on R-50 cell

Description ... Symptoms Robot cell enters a safety-stopped state without obstruction. ... Resolution ... This isolated the communication signal from the electrical noise, stabilizing the ...

Resolved case
E-8104NXB-GEN-232-006Resolved
NexBot Drives 232-006 Simulation Software license activation fails with error E-8104

Software fails to activate online. Error code E-8104 is displayed after entering the license key. Application remains in a feature-restricted demo mode. ... Resolution Steps

Resolved case
E-3114NXB-SRV-STP113-006Resolved
NexBot Drives STP113-006 Stepper Motor on S-5 Robot is Overheating and Stalling

StatusResolved PriorityHigh ... Axis movement is jerky and inconsistent Robot arm stalls during operation Controller logs a persistent axis drive fault ... Resolution Steps

Resolved case
E-6210NXB-SNS-341-004Resolved
Intermittent GigE Vision Stream Loss from NXB-SNS-341-004 Thermal Camera

Vision controller software logs a 'Device Timeout' or 'Stream Disconnected' error. Camera remains responsive to network ping requests even after video loss. ... Resolution Steps

Resolved case
NXB-MNT-813-007Resolved
Fitment Issue with NXB-MNT-813-007 Tool Adapter Plate on C-10 Robot

Description ... Symptoms ... Unable to install M6 fastening bolts for the tool. Potential for cross-threading bolts if forced. Robot cell commissioning is delayed. ... Resolution Steps

Resolved case
E-3115NXB-GEN-442-007Resolved
NXB-GEN-442-007 Sanding Tool applying inconsistent force, causing surface defects

Symptoms ... Visible swirl marks and chatter marks Intermittent E-3115 (EOAT Force Feedback Out of Range) error on controller Inconsistent material removal depth ... Resolution Steps

Resolved case
E-3115NXB-GEN-722-004Resolved
Positioning Errors and Grinding Noise on C-10 Robot Joint 4

Audible grinding noise from Joint 4 during operation Inconsistent final positioning on the J4 axis Intermittent 'E-3115 - Position Tracking Error' alarms ... Resolution Steps

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