Shop products and service

Browse the storefront

Use the global search page to compare products, knowledge resources, support cases, and insights for the same query.

Search API content

Result toolbar

345 matched results

Page 7 with more results available

Support results
Resolved case
E-2103NXB-SRV-PWR511-007Resolved
Intermittent Axis 4 Motor Fault on S-5 Robot After Cable Replacement

Error code E-2103 (Motor Phase Loss) on teach pendant Robot halts production cycle unexpectedly Fault remains on the same axis after swapping servo amplifiers ... Resolution Steps

Resolved case
E-4112NXB-SNS-322-010Resolved
NexBot 322-010 3D Vision Camera experiencing PROFINET communication failure with R-20 controller.

Flashing red status LED on camera body Robot controller HMI displays peripheral device fault ... Resolution ... Full communication and functionality were restored. Resolution Steps

Resolved case
E-3115NXB-GEN-643-001Resolved
Excessive vibration and positioning errors on 643-001 Linear Rail Track

Inaccurate final positioning of the robot tool center point (TCP). ... Resolution ... Resolution Steps Perform a full Lock-Out/Tag-Out (LOTO) on the robot cell and linear track power ...

Resolved case
E-3105NXB-GEN-922-008Resolved
Warranty Claim Inquiry for R-50 Robot under NexBot Safety 922-008 Plan

Teach pendant displays E-3105 Positional inaccuracy on J4 axis prior to failure ... Resolution ... The robot passed all diagnostic and functional tests and was returned to production ...

Resolved case
NXB-TRN-913-015Resolved
Issue Accessing Certificate and Materials for NexBot Vision Advanced Programming Training Course 913-015

Certificate of completion is not available for download. User can successfully log in to the main training portal. ... The status was still set to 'In Progress'. ... Resolution Steps

Resolved case
NXB-GEN-922-002Resolved
Inquiry regarding outdated content in NexBot Drives 922-002 Extended Warranty training course

Technician is unable to complete a warranty-covered repair due to procedural uncertainty ... Concern about potentially voiding the extended warranty. ... Resolution Steps ... B J3 servo motor.

Resolved case
NXB-GEN-833-002Resolved
Premature corrosion and pitting on NXB-GEN-833-002 Washer and Spacer Set

Description ... Brown discoloration in the joint's lubricating grease ... Resolution ... We also advised the customer to review their cleaning agent's material safety data ... Resolution Steps

Resolved case
E-4115NXB-SNS-ENC521-009Resolved
Intermittent Encoder Position Faults on R-100 Robot After Cable Replacement

Symptoms ... Faults occur primarily during high-speed articulation ... Resolution ... No further E-4115 faults were observed, confirming the original cable was defective. Resolution Steps

Resolved case
E-2103NXB-CBL-512-006Resolved
Intermittent Bus Power Fault on R-50 Robot During Operation

Controller displays 'E-2103 Bus Undervoltage' error Faults occur when robot arm is near full extension Temporary loss of PROFINET communication to axis drives ... Resolution Steps

Resolved case
NXB-KIT-921-008Resolved
Difficulty Scheduling Annual Service for NexBot Safety 921-008 Plan

Service confirmation pending for over two weeks Unable to confirm technician availability ... An internal scheduling system conflict was identified and corrected. ... Resolution Steps

Resolved case
E-4502NXB-GEN-441-002Resolved
NXB-GEN-441-002 Rotary Deburring Tool - Inconsistent Finish and Spindle Speed Fluctuations

Symptoms Visible chatter marks on deburred part surfaces Audible change in spindle motor pitch during operation ... Tool intermittently faults with error E-4502 ... Resolution Steps

Resolved case
E-4502NXB-SNS-331-001Resolved
NXB-SNS-331-001 sensor intermittently failing to detect aluminum parts on C-10 robot gripper.

PriorityHigh ... Intermittent false negative signals. Requires a power cycle to temporarily restore function. Robot controller faults due to missing input signal. ... Resolution Steps