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Support results

Resolved case

E-4502NXB-MNT-642-006Resolved

Excessive vibration and positioning errors after installing R-50 robot on NXB-MNT-642-006 mount.

Audible humming or resonance from the mounting structure Inconsistent tool center point (TCP) accuracy ... Power down and lock out the R-50 robot controller and all related cell safety ...

Resolved case

NXB-GEN-713-001Resolved

Incorrect J3 Axis Shaft O-Ring in NXB-GEN-713-001 Kit for R-50 Robot

Symptoms O-ring from kit does not seat properly in the J3 axis shaft groove. ... Resolution ... The correct replacement o-ring (Part # NXB-SEAL-J3-445) was shipped overnight.

Resolved case

E-3105NXB-SNS-341-006Resolved

Intermittent Image Freezing and Data Corruption from 341-006 Thermal Camera

Thermal image freezes periodically during operation. Corrupted or 'tearing' video feed. ... Resolution ... The system has been running error-free for 24 hours post-replacement.

Resolved case

E-2103NXB-CBL-512-003Resolved

Intermittent 24VDC Bus Power Fault on C-10 Robot Arm

StatusResolved PriorityHigh ... System power randomly drops during operation. Fault occurs most frequently when the robot arm is near maximum extension. ... Resolution Steps

Resolved case

E-8101NXB-SNS-342-005Resolved

Intermittent and noisy data from NXB-SNS-342-005 Vibration Sensor on R-50 Joint 4

Symptoms ... IO-Link master reports periodic communication faults for the sensor's port ... Resolution ... 1. Verified the sensor's 24VDC power supply was stable at the M12 connector using a ...

Resolved case

NXB-SNS-812-001Resolved

Fastener compatibility issue with NXB-SNS-812-001 Sensor Mounting Bracket on C-10 Robot

Description ... Symptoms Provided mounting screws are too short to secure the bracket. ... Resolution ... The customer was also provided with the correct torque specification for the new ...

Resolved case

E-4115NXB-GBX-732-001Resolved

High Gearbox Temperature on C-10 Robot After Oil Change with NXB-GBX-732-001

Symptoms ... Noticeable increase in audible whine from the J3 gearbox during operation ... Resolution ... The issue was resolved by performing a complete flush and refill. Resolution Steps

Resolved case

E-4502NXB-CBL-NET522-014Resolved

Intermittent EtherCAT Communication Loss on R-50 Robot with E-4502 Fault

StatusResolved ... Communication is lost to end-of-arm tooling Fault is most frequent during high-flex movements ... The issue was traced to a damaged fieldbus cable. ... Resolution Steps

Resolved case

E-4511NXB-GEN-643-005Resolved

Excessive vibration and positioning faults on 643-005 Linear Rail Track at high speeds

StatusResolved ... Visible vibration along the length of the rail during high-speed travel Robot controller throws E-4511 (External Axis Position Following Error) ... Resolution Steps

Resolved case

E-3105NXB-SNS-SD312-015Closed

NexBot Vision SD312-015 Force Sensor Unresponsive on R-50 Assembly Line

Robot controller reports EtherCAT communication loss No force data being transmitted Production line halted ... The faulty unit was returned for failure analysis under warranty.

Resolved case

E-8411NXB-CBL-NET522-007Resolved

Intermittent PROFINET Communication Failure on C-10 Robot

Controller logs PROFINET I/O device failure Loss of connection to end-of-arm tooling ... Resolution ... Perform a full Lock-Out/Tag-Out (LOTO) procedure on the robot cell's main power.

Resolved case

E-6104NXB-ROB-FLR022-008Resolved

PROFINET Communication Fault on NexBot Safety FLR022-008

StatusResolved ... Symptoms ... Robot controller's PROFINET status light is flashing amber. Robot is not listed as a connected device in the PLC's online diagnostics. ... Resolution Steps

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