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Support results

Resolved case

E-4115NXB-GBX-PLN122-006Resolved

Excessive backlash and positioning errors on R-50 Axis 4 using PLN122-006 Gearbox

Inconsistent tool center point (TCP) positioning ... Position Tracking Errors logged by the robot controller ... Post-replacement testing showed the positioning accuracy was restored to within ...

Resolved case

E-3105NXB-GEN-233-007Resolved

C-10 robot fails to register in NexBot Robotics 233-007 Fleet Management Software

New C-10 robot is not visible in the fleet management dashboard. Network scan does not discover the new robot. Controller's EtherCAT status LED is amber. ... Resolution Steps

Resolved case

E-4511NXB-SNS-311-001Resolved

Erratic and drifting Fz and Tx values on 311-001 Force/Torque Sensor

PriorityHigh ... Controller logs intermittent EtherCAT communication error E-4511 (Slave Data Invalid) ... Sensor status LED flickers occasionally between green and amber. ... Resolution Steps

Resolved case

E-3114NXB-ROB-MA012-003Resolved

MA012-003 Axis 4 Vibration and Position Error E-3114 at High Speed

StatusResolved PriorityHigh ... Robot faults with error code E-3114 (Axis Position Tracking Error). Fault only occurs when payload is near maximum (22kg). ... Resolution Steps

Resolved case

NXB-SNS-812-001Resolved

Fastener compatibility issue with NXB-SNS-812-001 Sensor Mounting Bracket on C-10 Robot

Description ... Symptoms Provided mounting screws are too short to secure the bracket. ... Resolution ... The customer was also provided with the correct torque specification for the new ...

Resolved case

E-4502NXB-SNS-311-006Resolved

Erratic force data and intermittent communication drops from NXB-SNS-311-006 sensor on C-10 robot

Description ... Symptoms Force and torque readings are unstable and spike randomly. Robot controller loses communication with the sensor intermittently. ... Resolution Steps

Resolved case

E-2103NXB-ROB-SA011-001Resolved

Positioning Inaccuracy and Vibration on Joint 4 of SA011-001 Robot Arm

Symptoms ... Audible humming noise from the Joint 4 motor housing. Resolution ... Resolution Steps ... 2. Instructed on-site maintenance to perform a Lockout/Tagout (LOTO) procedure on the ...

Resolved case

E-3105NXB-SNS-SD312-015Closed

NexBot Vision SD312-015 Force Sensor Unresponsive on R-50 Assembly Line

Robot controller reports EtherCAT communication loss No force data being transmitted Production line halted ... The faulty unit was returned for failure analysis under warranty.

Resolved case

E-4502NXB-ROB-MA012-001Resolved

NXB-ROB-MA012-001 - E-4502 J4 Servo Drive Fault and Positional Inaccuracy

StatusResolved ... Intermittent E-4502 fault code Audible whining noise from J4 axis J4 axis fails to reach commanded position Robot halts mid-cycle ... Resolution Steps

Resolved case

E-3115NXB-GEN-422-009Resolved

NexBot 422-009 Manual Tool Changer fails to send 'Tool Locked' signal to controller

HMI or control pendant indicates 'Tool Unlocked' when the tool is physically locked. ... Resolution ... The tool changer now correctly signals its state to the R-50 controller, and the ...

Resolved case

E-4112NXB-CBL-532-005Resolved

Intermittent PROFINET Communication Loss with NXB-CBL-532-005 Connector on S-5 Robot

Intermittent loss of PROFINET communication Robot controller displays error E-4112 ... Resolution ... The robot has maintained stable PROFINET communication for over 72 hours of continuous ...

Resolved case

E-4502NXB-GEN-841-005Resolved

Intermittent Vibration and Part Jamming on 841-005 Parts Feeder

StatusResolved ... Parts are jamming on the feeder output track IO-Link communication drops intermittently Robot controller logs a device communication fault ... Resolution Steps

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