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Support
Mounting hole misalignment on NXB-GEN-611-015 Perimeter Guard Panel

Symptoms Panel mounting holes do not align with posts. ... Safety cell installation is halted. ... A replacement unit from a different production batch was expedited and shipped to the ...

NXB-GEN-611-015
Support
Bond failure using NXB-KIT-753-002 Structural Adhesive on R-50 robot arm

StatusResolved ... Description ... Adhesive appears to have fractured cleanly from the aluminum surface Visible residue on both the composite plate and metal housing ... Resolution Steps

NXB-KIT-753-002
Support
Inquiry Regarding Scheduling and Content for Safety Training Course NXB-TRN-911-020

Description ... Inquiry about course content applicability to specific robot model ... The customer was satisfied with this resolution and has confirmed the new dates. Resolution Steps

NXB-TRN-911-020
Support
NexBot Drives DC112-006 Servo Motor on R-20 Robot Joint 4 Overheating and Faulting

Description ... Jerky and uncontrolled movement on the affected joint. Robot controller displays 'Axis Drive Fault'. ... The motor is not field-serviceable. ... Resolution Steps

E-4115
Support
Intermittent EtherCAT Communication Loss on R-50 Robot Arm with NET522-001 Cable

Error code E-4115 (Fieldbus Link Down) on teach pendant Fault occurs during rapid, repetitive arm movements Flickering link status light on the EtherCAT port ... Resolution Steps

E-4115
Support
Intermittent Fault on Door Interlock NXB-GEN-621-007 on R-100 Cell

Production line halted unexpectedly. Resolution ... Despite these checks, the fault persisted. ... The new NXB-GEN-621-007 interlock was installed, and the system has been operating ...

E-3115
Support
MA012-001 Robot Arm Faults with J2 Axis Overcurrent Error During High-Reach Motion

StatusResolved ... Description ... Symptoms Robot stops mid-cycle and requires a manual reset. Controller displays 'E-4502: J2 Axis Servo Drive Overcurrent Fault'. ... Resolution Steps

E-4502
Support
Safety Inquiry: NXB-GEN-733-004 Solvent Effect on C-10 Robot Gaskets

Concern about long-term degradation of non-metallic components ... Resolution ... The internal C-10 maintenance guide has been updated to reflect this clarification. Resolution Steps

NXB-GEN-733-004
Support
Incomplete Scope for On-Site Commissioning Service (NXB-TRN-931-008) on S-5 Robot

PROFINET communication not established. Production line integration is stalled. ... The support team reviewed the statement of work for the NXB-TRN-931-008 On-Site ... Resolution Steps

NXB-TRN-931-008
Support
Intermittent Safety Circuit Fault on Cell 4, NXB-GEN-621-006 Door Interlock Suspected

StatusResolved ... Fault occurs randomly when the cell door is confirmed to be closed. ... Resolution ... Tested the supply voltage at the NXB-GEN-621-006 terminals and confirmed a stable 24.1 ...

E-8114
Support
Intermittent PROFINET Communication Failure on C-10 Robot Wrist Connector

Intermittent loss of communication with end-of-arm tooling Controller displays PROFINET device connection error (E-8211) Robot halts production cycle unexpectedly ... Resolution Steps

E-8211
Support
NexBot 311-016 Force/Torque Sensor not communicating over EtherCAT on R-50 robot

StatusResolved ... Sensor status LED is flashing red. Controller fails to discover the sensor during an EtherCAT bus scan. Teach pendant shows error E-3104. ... Resolution Steps

E-3104
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