Support case

C-10 Robot Joint 4 Servo Motor (AC111-009) Intermittent EtherCAT Communication Loss

NexBot Robotics Support ... Industrial Robotics & Maintenance Parts case CASE-00403 ... The issue happens randomly, sometimes after hours of normal operation, causing the ... Symptoms

Resolution summary

NexBot Robotics Support ... Industrial Robotics & Maintenance Parts case CASE-00403 ... The issue happens randomly, sometimes after hours of normal operation, causing the ... Symptoms

Resolution steps

Review the resolution summary and confirm the fault on the affected robot or cell.

Escalation path

Contact Barca Robotics support if the issue continues after you complete the recommended checks.

Related knowledge

Knowledge

TroubleshootingNXB-SRV-AC111-006

Troubleshooting Error E-8021: PROFINET Communication Loss on AC Servo Motor NXB-SRV-AC111-006

... fault for the NXB-SRV-AC111-006 servo motor used in NexBot R-Series and C-Series robots. ... error code E-8021 (PROFINET Communication Loss) on the **NexBot Drives AC111-006 Ac Servo Motor**.

Knowledge

Technical NoteNXB-SRV-AC111-009

Technical Bulletin: EtherCAT and PROFINET Integration for NXB-SRV-AC111-009 Servo Motor

4. **Data Exchange**: Configure the cyclic data exchange using a standard PROFIdrive telegram. ... EtherCAT or PROFINET Master Configuration Software

Knowledge

TroubleshootingNXB-SRV-AC111-006

Troubleshooting Error E-8015: Position Tracking Fault on AC111-006 Servo Motor

4. **Network Communication Issues:** Intermittent loss of communication on the PROFINET network ... 4. **Verify Mechanical Integrity:** * Check the mounting bolts that secure the NXB-SRV-AC111 ...

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